Terms & Conditions of Toshiba’s Reliability Refund Guarantee Promotion ("these Promotion Terms")
Version 4.0, 14/01/10

This Promotion is open to end-users, businesses and organisations, who purchase qualifying Toshiba business laptops in the Promotion period. All cheques will be made payable to the end-user, business or organisation responsible for purchasing the laptop.

1. Promotion

1. Subject to these Promotion Terms, if you purchase a qualifying Toshiba laptop within the Promotion term, and it develops a technical fault within one (1)
   year of purchase*, we will repair or replace the laptop free-of-charge, and refund the purchase price of the laptop to you (“this Promotion”).

2. This Promotion will open on 1^st January 2010 and close at midnight on 31^st March 2010 (“the Promotion Term”) and will apply only to qualifying
   Toshiba laptops purchased within the Promotion Term.

3. The closing date for you to register for this Promotion will be 7 days after the date of invoice. For example, if the invoice for your qualifying Toshiba laptop
   is dated 1^st January 2010, you must register for this Promotion on or before 8^th January 2010.

4. You must register the laptop in accordance with Section C below within seven (7) days of the date of invoice If you purchase the laptop on the
   final day of this Promotion (i.e. 31^st March 2010), you must register the laptop on or before 7^th April 2010. If you do not do this, you cannot claim under this Promotion.

5. If you believe that the laptop has developed a technical fault within one (1) year of purchase*, you must follow the claims process set out in Section D
   below otherwise your claim will be invalidated.

*Or within three years of purchase if you have a Toshiba laptop with three-year warranty, or if you have purchased Toshiba’s two-year extended warranty with a laptop with a one-year warranty.

2. Scope & restrictions

Please note the following limitations and exclusions applying to this Promotion:

1. This Promotion is:

		Open only to end-users, businesses and organisations in the United Kingdom and the Republic of Ireland.
		Open only to end-users, businesses and organisations, who must be the owners of the laptops to register them for the Promotion. This Promotion is not open to distributors, resellers, retailers, e-sellers and other sellers and suppliers of Toshiba laptops..
		Applicable only to qualifying Toshiba Satellite Pro, Tecra and Portégé laptops. These are the only qualifying Toshiba laptops under this Promotion (visit www.toshiba.co.uk/reliabilityrefund for qualifying models), and this Promotion does not apply to any accessories, peripherals, software, options or other applications purchased with or for the laptop.
		Limited to one (1) claim per laptop.  This Promotion will not apply to laptops repaired or replaced under this Promotion.

2. This Promotion does not apply to laptops which are or have been the subject of a product recall.
   
   
3. Registering

To register the laptop:

1. Log-on to Toshiba’s website at www.toshiba.co.uk/reliabilityrefund within seven (7) days of invoice date.  Click on the ‘Register your new laptop here’ link.
2. Register the laptop by fully completing the on-line registration process, and print the resulting Toshiba Reliability Refund Guarantee Certificate of Registration (“the Certificate”).
3. Please ensure that you are able to print from the laptop before registering it for the Promotion. You have only one (1) opportunity to print the Certificate, and you cannot make a claim unless you have the original printed Certificate.
4. If you purchase Toshiba’s 2-year extended warranty, you must purchase and register the laptop and the extended warranty at the same time.
5. Only the end-users, businesses or organisations, who own the laptops may register for this Promotion – resellers cannot register on behalf of their customers.

Please note that registration for this Promotion and registration for Toshiba warranty are different processes, and that registering for warranty will not register you for this Promotion.

4. Claiming

1. Provided that you have registered the laptop in accordance with Section C above, if you believe that the laptop has developed a technical fault within one year of purchase*, you must (1) call 0845 0512187 to find out how you must get the laptop repaired or replaced, and (2) within twenty-one (21) days of the laptop being repaired or replaced submit the following documents: These documents must be received no later than 26 days after being repaired or replaced.

		The original Toshiba Reliability Refund Guarantee Certificate of Registration, which you should have printed when you registered the laptop;
		The original proof of purchase, clearly showing the purchase details of the laptop within the Promotion Term. This will be returned to you with your refund; and
		The original repair or replacement receipt from Toshiba or Toshiba’s Authorised Service Provider, clearly detailing the nature of your technical fault. We do advise you to send these documents by recorded delivery and to retain a copy for your records.

*Or within three years of purchase if you have a Toshiba laptop with three-year warranty, or if you have purchased Toshiba’s two-year extended warranty with a laptop with a one-year warranty.

2. Toshiba reserves the right to request proof of identity and proof of address from the claimant before progressing a claim.
3. You must submit the above documents to Toshiba Laptop Offer, Dept. No. 8752(09), PO Box 7172, Milton Keynes, MK14 6WG.
4. Your claim will not be valid unless you first call the phone number under Section D above. Your claim will not be valid if you have the laptop repaired or replaced before calling the phone number under Section D above.
5. Your application will be verified and (provided that your application complies with these Promotion Terms) a cheque will be sent to you within twenty-eight (28) days of receipt of your claim.
6. Purchase Price means the price paid for the laptop, excluding delivery charges and the price of any accessories, peripherals, software, options or other applications purchased with or for the laptop. VAT is excluded for VAT-registered businesses.
7. Technical fault means a technical fault with the physical hardware of the laptop, expressly excluding the following:

		Case cracks and broken plastics;
		Display panels containing only a small number of pixels that have failed;
		Physical damage such as broken keys, smashed display and liquid spillages;
		Software issues;
		System configuration issues;
		Infection by virus or other malware;
		BIOS updates;
		Mains/power adaptors;
		Battery packs older than one (1) year;
		Damage caused by the end-user, whether accidental, through misuse or abuse or otherwise; and
		Any other fault or damage which Toshiba reasonably believes is not a technical fault.

8. This Promotion does not apply to (and claims will not be accepted for) faults or damage caused by external influence, such as (without limitation) damage caused during transit. If you receive a laptop that is subject to such faults or damage, you must immediately return it to your reseller. The replacement laptop that you receive may then be registered for this Promotion.
9. DOA (dead on arrival) machines are not covered under the terms of this Promotion, please contact your retailer/reseller.

5. Refusing claims

We reserve the right to refuse claims if:

1. At any stage you have not fully complied with these Promotion Terms, or if a claim is not submitted strictly in accordance with these Promotion Terms; and
2. The laptop has been deliberately damaged, or if we have reason to believe that the laptop has been deliberately damaged. For the avoidance of doubt, we may base such belief on our internal data and statistics in relation to laptop failure rates.

6. Other terms & conditions

1. This Promotion does not affect your statutory rights.
2. This Promotion is not open to employees of Toshiba (or their families), to any Toshiba authorised resellers and distributors (or their employees or families), or to anyone connected professionally with this Promotion.
3. Photocopied Certificates, proof of purchase and repair/replacement receipts will not be accepted. Only originals will be accepted.
4. We suggest you take a photocopy of your documents before sending them, we also recommend these documents are sent by recorded delivery.
5. Toshiba cannot accept any responsibility or liability for claims or other documents lost, delayed or damaged in the post. Proof of posting will not be accepted as proof of receipt.
6. Leased laptops do not qualify for this Promotion.
7. Cheques will be made payable to the end-user or business / organisation responsible for purchasing the laptops.
8. Toshiba will be responsible for the cost of sending the refund to you, but you will be responsible for all other costs and expenses associated with the claims/refunds process.
9. Toshiba does not warrant that your access to or use of the Promotion web site will be uninterrupted, error-free or virus-free. Neither Toshiba nor its licensors or suppliers will be responsible or liable for damage or losses caused by hostile software which may affect or infect your computer equipment or property, as a result of your browsing or use of the Promotion web site.
10. All claim applications will be screened for validity to ensure that no laptops are or have been returned by the end-user or businesses /organisation between registration and claim.
11. To the maximum extent permitted by applicable law, in no event will Toshiba be liable for any losses or damages whatsoever (including direct or indirect damages, loss of business profits, lost savings or other special, incidental, exemplary or consequential damages whether for breach of warranty, contract, strict liability, tort or otherwise) arising out of or in connection with this Promotion.
12. Failure by Toshiba to enforce any provision of these Promotion Terms in whole or in part will not constitute a waiver, or affect Toshiba’s right to require the future performance in full thereof, nor shall Toshiba’s waiver of any breach of any provision of these Promotion Terms constitute a waiver of any subsequent breach or nullify the effectiveness of any such provision.
13. If any provision of these Promotion Terms is be found by any court, tribunal or administrative body of competent jurisdiction to be illegal, invalid or otherwise unenforceable, such illegality, invalidity or unenforceability will not affect the other provisions of these Promotion Terms, which will remain in full force and effect.
14. This Promotion and these Promotion Terms will be governed by and construed in accordance with the laws of England, and each party irrevocably agrees to submit to the exclusive jurisdiction of the English courts in relation to all claims arising out of or in connection with this Promotion and these Promotion Terms.

Promoter: Toshiba Information Systems (UK) Limited (company number: 918861), Toshiba Court, Weybridge Business Park, Addlestone Road, Weybridge, Surrey KT15 2UL. Please do not send claims to this address.