Terms & Conditions of Toshiba’s Money Back Guarantee Promotion ("these Promotion Terms")
Version 3.1, 1st July 2009

1. Promotion

1. Subject to these Promotion Terms, if you purchase a qualifying Toshiba laptop within the promotion term, and it develops a technical fault within one (1)
   year of purchase*, we will repair or replace the laptop free-of-charge, and refund the purchase price of the laptop to you (“this Promotion”).

2. This Promotion will open on 1st July 2009 and close at midnight on 30th September 2009 (“the Promotion Term”) and will apply only to qualifying
   Toshiba laptops purchased within the Promotion Term.

3. The closing date for registrations for this Promotion will be 7th October 2009.

4. You must register the laptop in accordance with Section C below within seven (7) days of purchase. If you purchase the laptop on the final day
   of this Promotion (i.e. 30th September 2009), you must register the laptop on or before 7th October 2009. If you do not do this, you cannot claim under
   this Promotion.

5. If you believe that the laptop has developed a technical fault within one (2) years of purchase*, you must follow the claims process set out in Section D
   below.

* Or within three years of purchase if you have a Toshiba laptop with standard 3 year Warranty three-year warranty.

2. Scope & restrictions

Please note the following limitations and exclusions applying to this Promotion:

1. This Promotion is:

		Open only to residents of Denmark, Sweden, Norway, Finland, Iceland, Greenland, Faroe Islands and territorial islands aged 18 or over
		Open only to end-users. This Promotion is not open to distributors, resellers, retailers, e-sellers and other sellers and suppliers of Toshiba laptops
		Applicable only to Toshiba’s Satellite Pro A300/A300D/L350/U400/P300, Tecra and Portégé laptops. These are the only qualifying Toshiba laptops under this Promotion, and this Promotion does not apply to any accessories, peripherals, software, options or other applications purchased with or for the laptop
		Limited to one (1) claim per laptop. This Promotion will not apply to laptops repaired or replaced under this Promotion
		Limited to one (1) claim per person or company for qualifying laptops purchased during this promotion or any other Toshiba Reliability Refund Guarantee promotion
		Limited to twenty-five (25) laptops purchased per person or company per month for qualifying laptops purchased during this promotion or any other Toshiba Reliability Refund Guarantee promotion
		Limited to one (1) claim per address for qualifying laptops purchased during this promotion and/or any other Toshiba Reliability Refund Guarantee promotion

2. This Promotion does not apply to laptops which are or have been the subject of a product recall.
   
   
3. Registering

To register the laptop:

1. Log-on to Toshiba’s website at www.toshiba.dk/moneyback within seven (7) days of purchase. Click on the ‘Register your new laptop here’ link.
2. Register the laptop by fully completing the on-line registration process, and print the resulting Toshiba Reliability Refund Guarantee Certificate of Registration (“the Certificate”).
3. Please ensure that you are able to print from the laptop before registering the laptop. You have only one (1) opportunity to print the Certificate, and you cannot make a claim unless you have the original printed Certificate.

Please note that registration for this Promotion and registration for Toshiba warranty are different processes, and that registering for warranty will not register you for this Promotion.

4. Claiming

1. Provided that you have registered the laptop in accordance with Section C above, if you believe that the laptop has developed a technical fault within two years of purchase*, you must ring +45 80 01 74 92 to find out how you must get the laptop repaired or replaced, and (2) within twenty-one (21) days of the laptop being repaired or replaced submit the following documents:

		The original Toshiba Reliability Refund Guarantee Certificate of Registration, which you should have printed when you registered the laptop;
		The original proof of purchase, clearly showing the purchase of the laptop within the Promotion Term. This will be returned to you with your refund; and
		The original repair or replacement receipt from Toshiba or Toshiba’s Authorised Service Provider, clearly detailing the nature of your technical fault.

* Or within three years of purchase if you have a Toshiba laptop with three-year warranty.

2. Toshiba reserves the right to request proof of identity and proof of address from the claimant before progressing a claim.
3. You must submit the above documents to Toshiba Laptop Offer, Dept. No. TN5609, PO Box 7172, Milton Keynes, MK14 6WG.
4. Your claim will not be valid unless you first call the phone number under Section D above. Your claim will not be valid if you have the laptop repaired or replaced before calling the phone number under Section D above.
5. Your application will be verified and (provided that your application complies with these Promotion Terms) a cheque will be sent to you within twenty-eight (28) days of receipt of your claim.
6. Purchase Price means the price paid for the laptop, excluding delivery charges and the price of any accessories, peripherals, software, options or other applications purchased with or for the laptop. VAT or sales tax is excluded for VAT-registered businesses.
7. Technical fault means a technical fault with the physical hardware of the laptop, expressly excluding the following:

		Case cracks and broken plastics;
		Display panels containing only a small number of pixels that have failed;
		Physical damage such as broken keys, smashed display and liquid spillages;
		Software issues;
		System configuration issues;
		Infection by virus or other malware;
		BIOS updates;
		Battery packs older than one (1) year;
		Damage caused by the end-user, whether accidental, through misuse or abuse or otherwise; and
		Any other fault or damage which Toshiba reasonably believes is not a technical fault.

8. This Promotion does not apply to (and claims will not be accepted for) faults or damage caused by external influence, such as (without limitation) damage caused during transit. If you receive a laptop that is subject to such faults or damage, you must immediately return it to your reseller. The replacement laptop that you receive may then be registered for this Promotion.

5. Refusing claims

We reserve the right to refuse claims if:

1. At any stage you have not fully complied with these Promotion Terms, or if a claim is not submitted strictly in accordance with these Promotion Terms; and
2. The laptop has been deliberately damaged, or if we have reason to believe that the laptop has been deliberately damaged. For the avoidance of doubt, we may base such belief on our internal data and statistics in relation to laptop failure rates.

6. Other terms & conditions

1. This Promotion does not affect your statutory rights.
2. This Promotion is not open to employees of Toshiba (or their families), to any Toshiba authorised resellers and distributors (or their employees or families), or to anyone connected professionally with this Promotion.
3. Photocopied Certificates, proof of purchase and repair/replacement receipts will not be accepted. Only originals will be accepted.
4. We suggest you take a photocopy of your documents before sending them.
5. Toshiba cannot accept any responsibility or liability for claims or other documents lost, delayed or damaged in the post. Proof of posting will not be accepted as proof of receipt.
6. Leased laptops do not qualify for this Promotion.
7. Cheques will be made payable to the name of the end-user registrant (non-company registrations) or the name of the company registrant (company registrations).
8. Toshiba will be responsible for the cost of sending the refund to you, but you will be responsible for all other costs and expenses associated with the claims/refunds process.
9. Toshiba does not warrant that your access to or use of the Promotion web site will be uninterrupted, error-free or virus-free. Neither Toshiba nor its licensors or suppliers will be responsible or liable for damage or losses caused by hostile software which may affect or infect your computer equipment or property, as a result of your browsing or use of the Promotion web site.
10. All claim applications will be screened for validity to ensure that no laptops are or have been returned by the end-user between registration and claim.
11. To the maximum extent permitted by applicable law, in no event will Toshiba be liable for any losses or damages whatsoever (including direct or indirect damages, loss of business profits, lost savings or other special, incidental, exemplary or consequential damages whether for breach of warranty, contract, strict liability, tort or otherwise) arising out of or in connection with this Promotion.
12. Failure by Toshiba to enforce any provision of these Promotion Terms in whole or in part will not constitute a waiver, or affect Toshiba’s right to require the future performance in full thereof, nor shall Toshiba’s waiver of any breach of any provision of these Promotion Terms constitute a waiver of any subsequent breach or nullify the effectiveness of any such provision.
13. If any provision of these Promotion Terms is be found by any court, tribunal or administrative body of competent jurisdiction to be illegal, invalid or otherwise unenforceable, such illegality, invalidity or unenforceability will not affect the other provisions of these Promotion Terms, which will remain in full force and effect.
14. This Promotion and these Promotion Terms will be governed by and construed in accordance with the laws of England, and each party irrevocably agrees to submit to the exclusive jurisdiction of the English courts in relation to all claims arising out of or in connection with this Promotion and these Promotion Terms.

Promoter: Toshiba Information Systems (UK) Limited (company number: 918861), Toshiba Court, Weybridge Business Park, Addlestone Road, Weybridge, Surrey KT15 2UL. Please do not send claims to this address.